Lifetime Buy-Back Policy

UYOU Buy-Back Policy

1. Demi-fine Jewellery (Paused as of 10 June 2025)

As of 10 June 2025, the UYOU Buy-Back Program for Demi-fine Jewellery has been paused for new purchases. However, customers who purchased before this date can continue to avail benefits under this policy.

Eligibility

  • Applies only to purchases made before 10 June 2025

  • Product must be in good condition

  • Cannot be claimed if the product has already been processed under the Lifetime Warranty Policy

Buy-Back Value – Demi-fine Jewellery

Time Since Purchase Buy-Back Value (credited to UYOU Wallet)
0–6 months 50% of invoice value
6–12 months 25% of invoice value
After 12 months 15% of invoice value

  • Buy-back value will be credited to your UYOU Wallet after successful inspection.

  • Wallet credits remain valid for 12 months, usable online or in-store.

  • Wallet credits are non-transferable and non-refundable.

2. Lab-Grown Diamond & Gold Jewellery

Eligibility

  • Product must be in good condition

  • Cannot be claimed if the product has already been processed under the Lifetime Warranty Policy

Buy-Back Value – Lab Grown Diamond & Gold Jewellery

Category Buy-Back Value Calculation
Lab-Grown Diamond Jewellery - 100% of gold value at current market rate
- 50% of diamond value at current market rate (for diamonds larger than 0.5 carats)
Plain Gold Jewellery 100% of gold value at current market rate

  • Final buy-back value will be calculated based on gold weight and diamond specifications at the time of inspection.

How to Claim Buy-Back

You can initiate a buy-back request in the following ways:

Option 1: At a UYOU Store

  • Visit a UYOU Store near you.

  • Carry the original product and invoice (digital or printed).

  • Store staff will guide you through the process and arrange for quality check (QC).

Option 2: If a Store Visit Is Not Possible

  • Email care@uyou.com with:

    • Subject line: “Buy-Back Request – [Your Order Number]”

    • Photo of the product

    • Invoice or order confirmation

  • Once approved, self-ship the product to:

    UYOU Buy-Back Desk
    Office No. 501/502/503/504/505(A), 5th Floor, Verdant 84
    Plot 1, Lane Z, Koregaon Park Annexe
    Mundhwa, Pune, Maharashtra – 411036

  • Share courier details and AWB number in the same email thread.

Additional Notes

  • Hallmarked sterling silver jewellery: If the hallmark certificate is missing, ₹500 will be deducted per item.

  • All buy-back claims are subject to quality check and approval by the UYOU team.

  • If a product is damaged or fails inspection, UYOU may decline the buy-back claim.