Lifetime Warranty Policy

UYOU Lifetime Warranty Policy

At UYOU, we provide a Lifetime Warranty on all demi-fine jewellery pieces, ensuring long-term assurance and usability for our customers.

For Demi-fine Jewellery

Scope of Warranty

• Covers tarnishing or discoloration of plating on eligible demi-fine jewellery.

Warranty Resolution & UYOU Wallet

• The UYOU Wallet can be used online or in-store.

• Wallet credits are not refundable or transferable.

Exclusions from Warranty

The Lifetime Warranty does not cover:

• Damage due to regular wear and tear

• Breakage from mishandling

• Loss of stones or crystals

• Third-party alterations or resizing

• Custom-made jewellery sets

For Gold & Lab-Grown Diamonds (LGD)

• The Lifetime Warranty includes repolishing services for Gold and Lab-Grown Diamonds (LGD) products.

How to Raise a Warranty Claim

1. Visit a UYOU Store near you.

   • Carry the original product and invoice (digital or printed).

   • Our staff will guide you through the process and arrange for QC (Quality Check).

2. If you cannot access a UYOU Store:

   • Take a clear photograph of the affected item showing the tarnishing.

   • Email the following to care@uyou.com:

     • Subject line: “Warranty Request – [Your Order Number]”

     • A short description of the issue

     • Photo evidence of the product

   • Once approved, self-ship the product to:

     UYOU Warranty Desk
     Office No. 501/502/503/504/505(A), 5th Floor, Verdant 84,
     Plot 1, Lane Z, Koregaon Park Annexe, Mundhwa,
     Pune, Maharashtra – 411036

   • Share courier details and the AWB number in the same email thread.

Additional Notes

• All claims are subject to inspection and validation by the UYOU team.

• UYOU reserves the right to decline a claim if the issue does not fall within warranty terms.