Return & Exchange Policy

Here’s the rewritten Return, Exchange & Refund Policy for UYOU instead of Palmonas, keeping the structure clear, customer-friendly, and consistent:

At UYOU, shop with confidence with our no-questions-asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.

For Demifine, Gold, and Lab-Grown Diamonds (LGD):

  • You can raise a return request within 2 days of delivery.

  • Products purchased under Buy 1 Get 1 or similar offers are eligible for a refund as UYOU Wallet credit.

  • Items sold at a strike-through or discounted price (without applying a coupon) are still eligible for return.

Return Conditions

  • Items must be unused, with original packaging and tags intact.

  • An unboxing video is required for any claims of missing items. The video must clearly show the sealed package being opened.

How to Initiate a Return Request

  1. Visit the Return/Exchange section on the UYOU website or app, or go directly to: https://returns.uyou.com/login

  2. Enter your UYOU Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #UY....

  3. Select the items you wish to return.

  4. Provide required details:

    • Reason for return

    • Minimum of two images

    • Pickup address and preferred date

    • Refund method

  5. Review your details and confirm your request.

Refunds

  • Refunds are processed within 7–10 working days as per RBI guidelines, after pickup and verification.

  • Prepaid orders: Refunded to the original payment method.

  • COD orders: Refunded to the UPI or bank account provided by you.

LGD Orders

  • LGD products can only be exchanged for other LGD items.

  • If exchanged for Demifine, the total value of the Demifine product(s) must be equal to or higher than the LGD item.

  • If the value is lower, the remaining balance will be issued as store credit, redeemable at checkout.

Non-Returnable Items

  • Custom-made or personalized jewelry.

  • Products sold under Goodbye Sale or marked as Clearance on the product page.

Exchange Policy – Within 10 Days

Issue Faced Exchange Process
Damaged Item Exchange with same item
Wrong Item Received Exchange with same item
Size Issue Exchange with same variant item

If the exact item is not available, our team will help you with the closest available variant or process a refund.

How to Initiate an Exchange Request

  1. Go to the Return/Exchange section on the UYOU website/app, or visit: https://returns.uyou.com/login

  2. Enter your UYOU Order ID and Contact Number.

  3. Choose the item(s) you want to exchange.

  4. Provide the following details:

    • Exchange reason

    • At least two item images

    • Pickup address and preferred date

    • Whether you want the same item or a different size/color

  5. Review all information and submit your exchange request.

Need Help?

Email us anytime at care@uyou.com — we’re always here to help.